Frequently Asked Questions

Do you have questions for your home or need to know more about our services? Check out our FAQ section below, and if you have any additional questions or concerns, please don’t hesitate to give us a call (832) 968-7644.

First, add the appropriate installation service(s) to your shopping cart. Next, select your preferred day and time of appointment based on current availability, which may include next-day or sometimes even same-day appointments.

Prior to your scheduled service appointment, Smart Environments will contact you: the day before your service appointment and one hour before the estimated arrival time of your technician.

Once your order is placed, you may only make service changes, service appointment changes or cancellations by phone at (832) 968-7644

Smart Environments offers in-home service appointments Evening & Weekend Appointments Available, and Monday – Friday from 8:00am-6:00pm, except during national holidays. Smart Environments also offers online support via phone at (832) 968-7644 or email at [email protected]

We provide a 60-day workmanship warranty on all service(s) following the installation date. In the event you notify Smart Environments of a defect in workmanship of services within 60 days of the installation date and we confirm the existence of such defect of workmanship, we will correct such defect.

This service warranty: does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the products or devices); does not apply to any products or devices (including, without limitation, any defects in the products or devices); and is non-transferable.

Smart Environments offers online support via phone and email. In the event Smart Environments is unable to solve a technical problem regarding services over the phone, you may request a technician visit. We may charge a fee for such visit if the services are not covered by the service warranty. For technical support or to notify Smart Environments of a defect in workmanship of services, please contact us at (832) 968-7644 or [email protected]

Our technicians are smart home experts, having received extensive product and installation training. Plus, all in-home technicians must pass a thorough background check which includes driving records and drug screen.

Yes, your Smart Environments technician can quote additional services during your appointment, which typically can be completed during the same visit, time allowing.

Smart Environments services are based on a fixed price. If additional work is required outside the scope of “What’s Included” in the service, the technician can assess the work and quote the additional cost, as applicable.  Click Here

Yes we have discounts available.  Please click here for our offers.

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